Live Technical Support

Contact the EdCon core engineering and support team for quick setup diagnostics, licensing, and general inquiries.

1. Support Channels

Our official communication lines are open to administrators, teachers, and school managers. Select your preferred channel below:

WhatsApp
Direct message with support team ยท +62 812-3532-0315
Instagram
Follow our visual updates and changelogs ยท @edcon.app
Facebook
Connect on the Facebook Community Page

Submit School Inquiry or Report a Problem

Submitting this form immediately dispatches an alert to the creator dashboard, email, and WhatsApp.

Encrypted & sent directly to core engineering.

2. Support SLA Tiers

Standard School Support

Included with all basic School Licenses. Covers remote onboarding assist, system feature training manuals, and standard email/WhatsApp ticket responses within 24 hours.

Enterprise & District Support

Available for large institutional divisions or regional groups. Includes a dedicated account engineer, priority phone routing, on-site diagnostics visits, and SLA-guaranteed emergency response times under 2 hours.